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Apple Music Smart benefit not working

Padross27
Explorer

‎03-06-2021 08:15 PM

So, I just recently upgraded my contract(yesterday) and my Apple Music smart benefit is not working. I have tried the link I received via text which didn't work tried logging out and in again and still nothing................  Any help would be very much appreciated!

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎04-06-2021 07:51 AM

Hi and welcome to the community, @Padross27

 

What happens when you follow the link? Are you given any error messages?


Chris

0 Helpful
Padross27
Explorer
In response to Christopher_G

‎04-06-2021 08:09 AM

Hey,

 

yeah I get a message that says no subscription through EE. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Padross27

‎04-06-2021 08:12 AM

OK thanks, @Padross27

 

It may be worth speaking to our Mobile Care team so that they can check your subscription from our end. I'm sure they'll be able to help you get set up. 🙂

 

Chris

0 Helpful