Hello, I usually have an automatic payment each month for £10 for minutes, texts and data. However I have ran out minutes and wanted to add extra. When I first tried I got a message saying my balance was £492, I added £5 which took my balance to £497.
I have just tried to top up with the text service using add mins and chose the option A5 this still hasn’t added any minutes to my balance.
I don’t understand what is happening and why I have a balance of nearly £500. Can anyone help please.
