My card has expired

[Globus1986]

 Hi I live outside the UK, my EE card has been unused for a long time, now I can't call from it, what can I do? 

[Chris_B]

@Globus1986  after nine months of non-use the number is non-retrievable and the sim is deactivated.   if it is under nine months since you’ve used it you will need to call customer support and request that they reactivate it.  

please read THIS 

[XRaySpeX]

@Globus1986 : I suspect that your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.