I have a problem with my data usage

aishaalihassan
Visitor

‎29-09-2024 10:33 AM

I bought the £10 pack yesterday at 6:30 and it’s not working for me now and I am international student  and it’s causing me problems I have bought the £10 twice yesterday and I don’t understand what’s happening can you really help me I am in a foreign country and it’s actually causing me problems with my studies 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎29-09-2024 11:24 AM

Hello @aishaalihassan ,

Welcome to the community,

When you write you are in a foreign country, are you actually in the UK?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

‎29-09-2024 11:59 AM

Hi @aishaalihassan 

Was the PAYG SIM activated and used in the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎29-09-2024 09:48 PM

@aishaalihassan : Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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