Roaming Charges

MDR89 · ‎21-06-2025

I seem to have been charged over £4 each day I was on holiday for data usage.
Yet the text I got through from EE when I arrived on holiday was that data would cost £2 a day.
Why is this?

Northerner · ‎21-06-2025

Hi @MDR89

Give EE CS a call on 150 and they will check your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎21-06-2025

Hi @MDR89

Give EE CS a call on 150 and they will check your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎21-06-2025

@MDR89 wrote:

Yet the text I got through from EE when I arrived on holiday was that data would cost £2 a day.

You've not said which country you were roaming in, but it sounds like you were within the EU where roaming is a flat £2.59/day - this is not just data, but voice calls & texts.

I don't know of any country where data-specifically is £2/day.