Abroad on pay as you go

Kristofsky · ‎29-09-2024

I'm in tenerife with with no Internet or credit

I have WiFi in the apartment but I am finding it very hard to access pay as you go roaming add ons, the WiFi or ee might be to blame it keeps saying try again later

Something so simple can effect a holiday totally my fault terr planner

Schockwave · ‎29-09-2024

Hello @Kristofsky ,

Welcome to the community,

Are you on pay as you go or contract?

If on pay as you go roaming is automatically enabled, but if on contract, you should have enabled roaming on your account before going abroad.

Here you can find the prices for roaming:

https://ee.co.uk/help/mobile/roaming/roaming-costs

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎29-09-2024

Hi @Kristofsky

Have you tried using the EE app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎29-09-2024

@Kristofsky : Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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