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Community Activity
Mobile number not recognised
Hi Today I upgraded my phone and transferred my contract to a business contract. I’ve been with EE with the same mobile number for years. When I log in to the EE App, it remembers who I am from my sign up credentials, but it does not recognise my mo...
Just paired watch plan but it’s showing expired?
Hi guys,I’ve just renewed my sim only contract and I now get free Apple Watch plan with it. I set it up this morning by choosing the £7 p/m plan understanding it gets discounted at the billing stage. It’s was showing activating but now showing expire...
Iphone 16
I want see where my order is
Router recommendations for 1.6Gbps
Features required: MULTIPLE 2.5G ports (not just WAN) and WiFi 6E standard at a minimum (WiFi 7 would be nice) with good MU-MIMO/Traffic management to ensure maximum speeds across multiple devices. 6GHz network band is an absolute must (I believe tha...
Download issues.
Despite having download speeds of 512mbps it's taking approx 12 hours to download a one hour TV programme
Help at EE Stores?
I have a basic Nokia phone. Not a Smartphone. I went to an EE store to ask for help with this phone. I have a some £30 credit with EE on this phone. The assistant was more interested in a game being played on an iPhone but eventually made an effort t...
Can't authenticate on hotspot
Hi, I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. The network info page in Windows shows that I'm connected and has eg dns addr...
Red nose donation
When I tried to send I get orange circle exclamation mark and when I click it says “could not send message”… there is a record above this from last donation to 70702 that did work. Is there a setting that stops me sending charitable donations?
Trouble linking number to account
my old number has ported over now and can receive calls but I cannot link my sim to my account. I input my number for a code to confirm it’s me however I never receive the text from EE no matter how many times I try
Google Pixel 8a free ear buds
Hello,I purchased a Google Pixel 8a on January 31st 2025 as an upgrade. I was promised to have the free Google ear buds sent out but I never received them. I also never received an email confirming this but when I spoke to the member of staff online ...
