Come back to my old pack

Anastasiia1313 · ‎30-03-2023

I want to come back to my old pack for 10 pounds per month with 20 gb of data. Because I didn't understand that my new package wil has only 1 gb of data and I didn't know that I will need to change my phone number. How I can return to my old pack?

XRaySpeX · ‎31-03-2023

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE team will be in touch with further instructions

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Chris_B · ‎30-03-2023

@Anastasiia1313 You don’t change numbers when you change packs. Did you order a PAYG new SIM card ?

XRaySpeX · ‎30-03-2023

@Anastasiia1313 : Top-up to at least £10 & text PACK10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Anastasiia1313 · ‎30-03-2023

I received EE PAYM Multi SIM 5G with new number, which I don't want to accept at all. And on the website if I'm not mistaken I can't to change my pack back, there is no function like this there. Some kind of strange pack with not suitable for me data.

Anastasiia1313 · ‎30-03-2023

I'm afraid that after top-up this new pack will automatically activate. Because now in my account on the website they requires top up for activating this new pack.

XRaySpeX · ‎30-03-2023

There are no packs on a contract (PAYM) SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎30-03-2023

Then on the PAYG SIM text STOP PACK to 150 before topping-up to stop the "new" pack renewing (if it really is a pack).

It's all seems a bit confused. In 1 post you say you have a contract SIM, in another that you have to top-up, which only applies to PAYG. Just what have you done?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎30-03-2023

@Chris_B : Does it seem to you as it seems me that the OP a) has bought separately a new 1GB contract SIM w/out using the "move PAYG to contract" method, b) is getting confused by the old PAYG MyEE which cannot hold a contract no. & c) has not created a new MyEE to register the contract no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Anastasiia1313 · ‎31-03-2023

I myself am already very confused because I do not understand all
these telephone matters at all. As far as I understood now I had a pay
as you go package for 10 pounds a month. After a call from some woman,
I was issued a contract for 24 months, which I did not understand
during a conversation with that woman on the phone. And now that I
understand this, I don’t want to accept the terms of this contract
because it doesn’t suit me. I didn’t even read them because they
didn’t send me any copy as promised so that I could see all the
information. I still haven't topped up my account because I don't want
to accept this contract, but I want to go back to pay as you go, which
I had before.

XRaySpeX · ‎31-03-2023

Do you have 2 SIMs, 1 PAYG and 1 contract? If so, continue using the PAYG SIM as you did before. These are 2 separate things.

How long have you had the contract SIM? If still less than 14 days from delivery you have a statutory cooling-off period to cancel it FoC if you ordered it by phone or online.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)