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Come back to my old pack

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Anastasiia1313
Investigator
Investigator

‎30-03-2023 06:37 PM

I want to come back to my old pack for 10 pounds per month with 20 gb of data. Because I didn't understand that my new package wil has only 1 gb of data and I didn't  know that I will need to change my phone number. How I can return to my old pack?

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12 REPLIES 12
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Anastasiia1313
Investigator
Investigator
In response to XRaySpeX

‎31-03-2023 11:05 AM

Yes, right now I have two cards in my hands, one contract and one mine
that I use pay as you go.
I think they sent me a contract sim card about 3 days ago and
yesterday they sent some more documents regarding the details of the
contract. How can I cancel this contract, where can I do it through
some kind of link, or maybe I can write an e-mail to an EE employee?
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Christopher_G
EE Community Support Team
In response to Anastasiia1313

‎31-03-2023 11:56 AM

Hi @Anastasiia1313 

I would definitely recommend calling our Mobile Care team for them to check this and cancel it, if you don't want it.

Chris

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XRaySpeX
Grand Master
Grand Master
In response to Anastasiia1313

‎31-03-2023 06:29 PM

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:
  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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