Can't buy pack with top-up credit, from abroad

VictorTT · ‎04-03-2024

Hi.

I'm abroad at the moment and my roaming is not working anymore. Topped up and tried to get a pack, but it gives me an error when i want to buy pack with credit.
I cannot call numbers or text 150. What can i do?

XRaySpeX · ‎04-03-2024

Where are you abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

VictorTT · ‎05-03-2024

Romania

XRaySpeX · ‎05-03-2024

Had you used your PAYG SIM to make a call or text in the UK before you went abroad?.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

VictorTT · ‎05-03-2024

I used it for years while in the UK. Had it as a plan at first then switched to payg. Used it in Romania as well, with no problems. Had the roaming problem once before, but managed to fix it with topping up and adding packs.

XRaySpeX · ‎05-03-2024

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

VictorTT · ‎05-03-2024

I have received that message numerous times. I did not buy anything specific for roaming. I used this number here since covid and had no issues except once, when i suppose i hadn't topped up or used packs for too long.
I don't believe it's a matter of if i can use the number in Romania, but how to reactivate roaming/how to buy a pack with the credit that i topped up.
Unless something changed in EE's roaming policies recently, it shouldn't be a usage issue.

XRaySpeX · ‎05-03-2024

Did you receive that msg this time? How long have you been in Romania this time? How long has this issue been happening this time?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

VictorTT · ‎05-03-2024

I've received the last messages from EE in December. I've been in Romania since 2020, with visits to the UK. I noticed last month that my number is not receiving messages anymore.
Please, before investigating the "if i can use the number in Romania", please help me buy a pack with my credit, as that is what i was asking. As I said, i've been through this before.
I have bank accounts linked to the number, so I need this fixed.

XRaySpeX · ‎05-03-2024

You may buy a pack from your online EE account. But it won't help you when you can't use your phone for roaming even without a pack.

I'm not concerned about what happened on previous trips but only on this one since you last left UK. Please answer my 3 questions on that basis.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)