Additional Payer Authentication

[mdl]

Hello, I was to pay my top up. However under payment details. it asked for "Additional Payer Authentication". The bank I placed has sent me a pin but I don't know where to show or type in the EE app to accept my payment. What can I do about this? Thanks.

[Leanne_T]

Hi @lmsherm 

Thanks for coming here. 

Are you logged into your My EE account when making the payment?

Does the laptop block pop ups on the browser you are using? 

Leanne.

[thit]

[Christopher_G]

Hi @mdl and @thit 

Could you give it a try again this morning please? Could you try on another browser, if you're still having problems?

Thanks

Chris

[Sephadex]

Still facing this problem after I tried Edge, Chrome and Firefox. I also tried both Visa and MasterCard and none of them worked.

[Katie_B]

Hi @Sephadex. 

What devices have you used? have you tried this via a laptop or computer?

Katie

[Sephadex]

Tried both iPhone and Windows laptop, none worked. 

[Sephadex]

I think that’s because of some technical issues of the website, not the device. 

[rach139]

Has this been resolved as i am having the same problem?

[Hamzadng]

[XRaySpeX]

@Hamzadng : Are you using a foreign bank card?