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Additional Payer Authentication

mdl
Visitor

Hello, I was to pay my top up. However under payment details. it asked for "Additional Payer Authentication". The bank I placed has sent me a pin but I don't know where to show or type in the EE app to accept my payment. What can I do about this? Thanks.

28 REPLIES 28
Leanne_T
EE Community Support Team

Hi @lmsherm 

Thanks for coming here. 

Are you logged into your My EE account when making the payment?

Does the laptop block pop ups on the browser you are using? 

Leanne.

thit_0-1694975433115.png

 

Christopher_G
EE Community Support Team

Hi @mdl and @thit 

Could you give it a try again this morning please? Could you try on another browser, if you're still having problems?

Thanks

Chris

Still facing this problem after I tried Edge, Chrome and Firefox. I also tried both Visa and MasterCard and none of them worked.

Katie_B
EE Community Support Team

Hi @Sephadex

What devices have you used? have you tried this via a laptop or computer?

Katie

Tried both iPhone and Windows laptop, none worked. 

I think that’s because of some technical issues of the website, not the device. 

rach139
Explorer

Has this been resolved as i am having the same problem?

Screenshot 2024-01-06 at 4.01.58 pm.png

XRaySpeX
EE Community Star
EE Community Star

@Hamzadng : Are you using a foreign bank card?

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