7 day Roaming Add on

[Grundy98]

Hi EE,

I’m just wondering if I could have some help please, I’m going on holiday to Spain in a couple of days and was looking to purchase the 7 day roaming add on but it isn’t available to me, I have a £10 pay as you go subscription box that I have had for a number of years and this was renewed today so is currently active. On the website in the help section it says you need a subscription box to purchase this add on which I have but I have also found information that is it not available for pay as you go customers so please can you clarify this because also on the help page it says that it is! I also texted ROAMING PASS to 150 but it says this is not included in my pack, is there anyway that I can make this available or is there another add similar that is available for pay as you go customers that I can use whilst away. Thank you. 

[XRaySpeX · Accepted solution]

You'll be offered the PAYG EU roaming add-ons in a Welcome email when you get there.

To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by having texted ROAMEU1D to 150, or £10 / week, by having texted ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

The ROAMING PASS is only for contracts.