This seems to have been going on for a while. When my wife or I arrive in Spain, we receive a text telling us to send ROAMEU7D to 150 to activate 7 days of "Roam like at home". This doesn't work. All we get back is a standard response listing the things we can send to 150, and it doesn't include any roaming options. Both accounts are PAYG with plenty of account credit.
In the past I've been able to go onto the EE website when in wifi range and buy the 7 day roaming addon but when I eventually navigate down to the addon page today, all I get is "Addons purchase error. We're working on fixing this page etc etc etc". It's been doing this for at least a few days now so I don't think anyone is putting a great deal of effort into fixing it. Same result in multiple browsers, connecting from the UK and spain on different computers.
My wife (in Spain at the moment) just tried to call customer support, waded through lots of menus to the "speak to a representative" option, only to be told she couldn't be connected and to try again later.
Is EE actively trying to drive us away?
It's time for me to go to Spain again and it still seems to be impossible to purchase addons online a full month later. Is this simply not something that's possible with PAYG? It seems easy enough to add credit but impossible to use it to buy addons.
