Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Registering new pay-as-you-go SIM card

I've just ordered a new pay-as-you-go SIM card for a phone that was given to me by my son. I've inserted the card into the phone and it appears to work perfectly, inasmuch as the phone can receive calls. As it stands, that's all I need it to ...

Resolved! PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

Hello,I lost the SIM card (phonenumber#1) for my (spare) second phone. I checked the myEE web account there is a teeny weeny credit. I know the phone number - will EE be able to send me another SIM for the same phone number?If that is not possible, I...

Resolved! Re: EE Extras: Great extra stuff - just for being on EE

It says that I have 6 free data boosts to collect. How do I collect my free data boosts.

Resolved! Data abroad gone off after paying for unlimited for a week

Hi I payed 16£ for unlimited data for a week and its gone off ive reset my phone and still nothing. This ia the message to confirm Your £16 Unltd data add-on for 7 days has been added. This will end at 23:59 on 23/08

Resolved! Payment

I set up to have my bill be taken straight out my bank instead of credit but it didn’t work when paying my bill this time. I can’t figure out how to get it to try again or cancel it. I’ve even added enough credit to my account to pay it but can’t fig...

Resolved! Non-UK card setup worked for 2 numbers but not for 3rd number (same account)

I’m trying to set up the PAYG Direct Card Payment/Saver Plan to get the 10% discount. My card has a non-UK billing address. Your payment form allows me to select the non-UK, but the postcode field is still validating as a UK postcode, and on the foll...

Resolved! Unable to Set Up Card payments for PAYG

Have tried on mobile and laptop, different browsers. I get to fill in my details, next screen i get a Content Blocked box which i assume if a card verification. Would like to have this set up, anyone else experiencing this

Resolved! Pay as you go

Hi, I have new sim card, never used before, still on package, never been activated before. It's quite long time, and I think already deactivated, or hibernation.How can bring back that new number?Is that possible or impossible?I have tried to put at ...

Resolved! Pay As You Go SIM not working abroad after contract ended

Hello,My EE contract ended on 21 November, and my UK number was supposed to be converted to Pay As You Go starting 22 November.I am now in Italy and I can receive SMS, but I cannot make calls or use data. My account shows as cancelled.I rely on this ...

Resolved! Loss of phone number due to non-use

Hi, I'm writing with a quick query: I've been out of the UK for almost 6 months, and am fearful of losing the Orange/EE number that I've had for 20 years. I'll next be in the UK in about a month's time. Is there anything I could do to ensure that I d...