Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up

I want to top up my phone

Resolved! Re: Understanding Pay As You Go Hibernation – and how to keep your number active

Hi - I got a message from EE saying that I had an inactive phone for 160 days (which is not true). But to be sure I sent some text messages.I then received a message that "As you have not made a call or sent a text" you will lose any remaining credit...

Resolved! Data and texts

I’m on pay as you go and have been for years. Every 3 months I would have a data boost to the point that I’d built up 15-20gb but now when I reset each month I only seem to get 7gb. Also I’m supposed to have unlimited texts but unless I have data I c...

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Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

Resolved! Cancelling a pay as you go sim due to not using it

Hello, I have a pay as you go sim with £10 credit on it however I know longer use the phone to make calls or use the data. I want to cancel the SIM and get a refund - does anyone know how I do it?

Re: Understanding Pay As You Go Hibernation – and how to keep your number active

Hello Peter_W. Thanks for explaining the timeline clearly. Seems I'm caught in a similar situation with my PAYG SIM - more precisely I might've gone past the 179 days of inactivity last week. I topped up £10 credit on 8 March, which doesn't seem to s...

Resolved! Invoice esim for visitors

I have purchased an esim for visitors however have not received an invoice and have been unable to find anywhere to download or request one. Is anyone able to assist? This is not for topping up the esim but the original purchase.

Resolved! Payment

How can I pay my bills ??

Resolved! Disconnected number

I have been aboard for the last 4 months and my two numbers have been disconnected I have tried all avenues to contact you guys online and it has been a failure, I am very disappointed with ee because I can not get through to them. I have been a cust...

Resolved! Content lock???

I have two EE SIM cards one my phone the other in my router always been fine then just recently I can not access my William hill account through either and I have not changed anything,if I use my phone via other WiFi connections no problem can someon...