Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: Contact a human

My next plan starts on 11 August 2026. But it hasn’t started yet. I’ve tried typing “NOW” or “STOP”. But it didn’t work. How to figure it out?

Account suspended/No service after partial top-up – Need help restoring roaming

Hi EE Team,I need some help restoring my service and accessing my account.My SIM card is currently showing "No Service" after I topped up £5. I realize that the required amount for my plan might have been £10, so my account might be suspended or on h...

How can I get my PAC code

My sim is pay as you go. I used to top up £5 via ee app. Today my sms service stopped working so I logged in, tried topping up with my £5 credit, then see you no longer do the £5 top up.Without sms service I cannot use text 150 for help, top up, or a...

Resolved! Can't top up

I mistakenly ordered a £10 plan which will come with a new SIM. I was told on the phone that as long as I don't use it I will have my normal phone number and I can Top up the way I usually do.I tried cancelling that new SIM, but I couldn't.However , ...

Resolved! keeping mobile number without services

Hi, I am on a contract with EE currently but will return home for at least 6 months, probably longer. I dont need services but I would like to retain my number for when I return. The website said I should go in store to seek help, in store said they ...

Re: Impossible to get PAYG

Can I Switch my Pay Monthly Contract to a PAYG contract in my local store in Braintree? Thanks

Resolved! Double charge

I made one £13.50 top-up, but my bank account shows two £13.50 transactions: ‘Vesta EE Topup’ and ‘EE’. Has any one else been charged for duplicate payments and been refunded?

Resolved! Top-up credit not visible

I recently bought SIM-Free PAYG phone to use as a second phone. At the same time I bought an EE SIM card as my main phone is EE and I am happy with the coverage. I went online to add credit to the phone on Thursday 30/7 and paid £10 using a credit ca...

top up

i topped up my phone with a £10 pay as you go pack as i usually do every month and i have topped it up this morning but it doesn't seem to have gone on right as for example i have 0 minutes, only 11.1gb of data which is my free boost and unlimited te...

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...