Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pennies being charged

I'm really intrigued. I have a long standing monthly £5 PAYG contract with which I am wholly satisfied. I top up quarterly in multiples of £5. At least 3 years ago I was charged £5.82 and my balance since then has always shown whatever £s +18p. Thi...

Resolved! Unable to Set Up Card payments for PAYG

Have tried on mobile and laptop, different browsers. I get to fill in my details, next screen i get a Content Blocked box which i assume if a card verification. Would like to have this set up, anyone else experiencing this

Resolved! PAYG - top up history dashboard - vanished?

Has anyone else noticed the PAYG top up history dashboard disappearing? There use to be a dashboard that displayed when the last top up was and for how much, through the EE website portal

Resolved! PAYG number barred after inactivity even after top up currently abroad

Hey Everyone, my PAYG number was barred due to inactivity. I received a warning message on Friday and topped up today to keep the number active, but I still cannot call or send texts. I discovered the number was barred when I tried calling.I am curre...

Resolved! Not receiving credit

I’m currently in the Caribbean for a lil bit and I had taken my sim out my phone to use a local sim it’s been about 7 months now and I’m trying to get credit to my phone, tried using my card but it doesn’t work and I’ve had friends send me credit fro...

Resolved! Money missing

I topped up my phone recently with 10£ so my pay as you go would just roll over but now when I checked I am short 18 pence. I do not know how this could happen... can yiu please help me? As I do not wish to add another 10£... but I need my pay as you...

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Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

Resolved! New sim arrived

Hi My new sim arrived today. I paid £10 less 10% online yesterday before it was dispatched £9 deal. I’ve put the sim in and it says I have no data, I also added my puk code yesterday when I completed the form. I’ve had a text to say the number will t...

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I just payed for a sim, bought £15 when I got home. My app is saying i have 0GB data and 0 minutes. Help?

Resolved! How to add 30-Day Saver Plan to existing EE SIM card?

I have a EE SIM card with no current plan.I want to add a 30-Day Saver Plan for mobile data. linkHowever, when I try to purchase the plan, it want to send me a new physical card which I do not need.How do I add the plan on my current SIM card?