The EE Community

Join the YouView research panel

Hi, I've searched the forums but can't see an answer to this, but forgive me if I've missed it. We are a small Scout group and we would like to have internet access in our hut. We are in an odd blackspot for signal and therefore need to look at getti...

EE website session timeout

HiCan EE tech team please increase session of EE community website, we everytime I need to login even just after 15-20 minutes.If remember me can be there, at least 24 hours login may help rather than 24 minutes or so.

Resolved! How to access live chat?

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

brand new 5g mobile hub and I'm struggling with power

Hi all, sorry for what is probably a stupid question. I have a new hub today and followed the steps up to plugging in the USB from my laptop to the hub. The Green power light is on and solid green when plugged in and the lights on top are flashing gr...

You're unable to add another product to your account at this time.

I have EE broadband and EE SIM PayMonthly, I want one more SIM, so in EE app I can see EE one which gives 20£ discount per month and contract will be monthly but when I tried to buy I see this.Is there any sense putting restrictions online but allowi...

Broadband noose

Why does my broadband box sound like paper rustling?

Unable to text phone - I am deaf

trying to textphone. SMS keeps saying failed. I am deaf.Can you advise what I can do?

EE Free AI

I noticed one of the telecom operators in UK is offering a year of AI-free service. Is there any plan in the works for EE customers to enjoy AI-free service for a year?

problem with payment application

Hello, I have a problem paying my overdue bill. Unfortunately, I can't do it through the app and when I call there is a problem with the card.

Google One Premium AI

I’m interested in full works, is Google One Premium AI worth, which AI model do you use?

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EE Learn Live

This year Learn Live is back on Thursday 20th February at the White Rabbit, Shoreditch. What is Learn Live? Learn Live is an event aimed at 11-14 year old's (with their guardian), and an opportunity ...

Passkeys for your EE ID

This month we’re helping you get super secure with the launch of passkey. Set up passkey from the EE app (or the Profile section on ee.co.uk) and you’ll be able to use it to log in, instead of remembe...

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New locations for 5G standalone

We’re bringing our 5G standalone network to 16 new locations before the end of the year with more locations to follow. That means EE’s most advanced mobile network will be live in more than 30 major...