Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 65824 Views
  • 120 replies
  • 15 Helpful

iPhone 14 pro

I’ve preordered the phone and was told it would be delivered today however nothing has turned up and now I’m being told 21 days… was told it would be guaranteed pick up Friday 

Hlister2 by Explorer
  • 448 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max

I pre ordered the 14 pro max on the morning of the 12th September. I received my confirmation email with my order number on yet nothing else? I’ve tried tracking with my order number and it isn’t recognising the number yet. I was just wondering if th...

New phone delivery

I had a message yesterday evening stating I would get a message from DPD with a time slot it’s been over 24 hours and I’ve had nothing and my concern is that it’s been sent your end but had no clarity that DPD have it, it’s an expensive phone, the tr...

Toni06- by Explorer
  • 968 Views
  • 3 replies
  • 0 Helpful

Contract

It’s time for me to upgrade my phone and phi’s as my upgrade I wanted to new iPhone 14 pro max. When using the My EE app for some reason after selecting the 14 Pro Max and adding it to basket and checking out. It then appeared I had upgraded to the 1...

Iphone 14 pro max 512gb

Hi, Is there any one placed order for iphone 14 pro max deep purple on 12th of september and still waiting to recieve text message from ddp… When can i expect to recieve the handset

Order late

Hi sir i ordered pho on the first day and today i came here in your branch to collect but they said we didn’t recievd yet 

Upgrade

Hello - I'd like to upgrade my phone but am currently paying £21 p/m. Please can you let me know if I can upgrade my device but continue paying the same sort of rates? I'm happy to increase to £25. Many thanks,Izzy

izzyw by Visitor
  • 392 Views
  • 1 replies
  • 1 Helpful

14 pro max delivery delay

Made an upgrade order on pre order day 9th still haven’t received any updates regarding my delivery, when I contacted them they said order had processed on 12th and demand for handset can’t provide any delivery info , they just call to confirm the tr...