Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 60169 Views
  • 124 replies
  • 15 Helpful

iPhone 14 pro max

Hi there, I’ve just got a msg from you saying “good news your order is coming soon” , and when checking tracking on the EE link it’s still not giving a date for dispatch or delivery. Is there any way to get a rough date as I’m going away soon.thanks 

Woodsy04 by Investigator
  • 1373 Views
  • 19 replies
  • 0 Helpful

Current order

Hi, I received my handset today but when I placed the order yesterday, it stated I should receive a watch with it too. Please can you look into?   Many Thanks    xxxxxxx xxxxxx [Mod edit: Please do not post personal information on the public board. T...

Order not showing up

Ordered AirPods last night, paid the £10 up front and opted to pay monthly. Was sent an email saying my order was confirmed but it isn’t saying what was ordered or when it’s likely to be sent. I was also never given an order number 

X_anayax by Investigator
  • 338 Views
  • 1 replies
  • 0 Helpful

Order

Placed an order as upgraded to Google pixel watch, when putting in order number on tracking it doesn’t exist, looking online and they are in stock, usually a fast delivery service, just wanted to know if my order has been lost

JoJo1971 by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

Apple watch ultra

Hi ya all! I ordered my apple watch ultra on Friday in store but unfortunately I haven’t received any confirmation email and can’t track my order using the order number. What can i do for this issue. Your help will be highly appreciated. Thank you.

No reference number

no reference number in conformation email, just an account number. How do I go about getting my order reference number pls 

Jack127 by Investigator
  • 445 Views
  • 1 replies
  • 2 Helpful

Resolved! Order query iPhone 13

I ordered and and payed the upfront cost for an iPhone 13 lastnight and had an email with a number starting with xko does this mean it’s been accepted and how long does delivery take? 

Upgrade

Hiya just wanted to know if my upgrade as gone through as haven't received any emails. 

Mezza1981 by Investigator
  • 275 Views
  • 1 replies
  • 1 Helpful