Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57080 Views
  • 120 replies
  • 15 Helpful

Apple watch s8

Hi i ordered my apple watch s8 on the 9th midnight black 45mm . I was assured this would arrive today 16th September . I originally wanted the 41mm s8 but was told this was a back order and would of had to wait 28 days so i chose the 45mm to get it t...

Need my order number

I've had a new Pixel 6 for 2 weeks and was trying to claim the free chromebook which says I need an order number, EE says this will be in the confirmation email I got when I bought the contract, it isn't and I don't know where else to find it

Peg_Legs by Explorer
  • 371 Views
  • 2 replies
  • 0 Helpful

Order query

Hello! So today I've placed a online order for both a Samsung phone and fitness watch. I've entered all relevant details etc and now I've received a email requesting for me to call EE directly as they would like to discuss my order, I did try but due...

Milz88 by Visitor
  • 404 Views
  • 1 replies
  • 0 Helpful

Please call us

I placed an order through my bt account but didn’t realise I had no money on my bank card and I have no credit to ring them. Is this more of a rejection? I don’t want to mess up my credit file 

Kf87 by Investigator
  • 356 Views
  • 2 replies
  • 0 Helpful

Resolved! DPD

Hi i recently ordered the wrong Iphone model; and I rejected my delivery with DPD when it was attempted ; Will EE then restore me to my original plan and cancel the contract so I can then upgrade to the correct device? 

Laurie07 by Investigator
  • 567 Views
  • 5 replies
  • 2 Helpful

Been trying 2 HOURS to buy an Apple Watch!

I have been trying to purchase an Apple Watch for the last 2 hours. The EE site only lets me get as far as choosing which insurance plan I want, then it won’t let me continue. If I don’t get a helpful response ASAP I am incredibly frustrated and will...

Bukowskx by Investigator
  • 353 Views
  • 2 replies
  • 0 Helpful

iPhone 14 pro max

I placed an order online and had an email saying...... Successful EE order reference: XKO********* when i I try and track my order it won’t let me and I’ve had no other emails except the first email..I ordered online on 9th , iPhone 14 pro max 128GB ...

Dominika3 by Investigator
  • 510 Views
  • 1 replies
  • 1 Helpful

Iphone 14 Pro Max Early Upgrade Fee

Pre-ordered an Iphone 14 Pro Max 256gb in PurpleI paid a £130 early upgrade fee as I was not quite at the end of my contract.. The website at the time said Guaranteed delivery today..Now, I'm not upset about delays, that happens and so be it.. What I...