Pay as you go

[Brannnnn99]

Hi 

I’m new to ee and I have recently just bought my partner a pay as you go sim and I have not received confirmation but the money has been taken out my bank is there any explanation for this please 

Thankyou Brandon

[Katie_B]

Hello @Brannnnn99. 

Did you get a confirmation on the page which you ordered the SIM from?

Katie

[Brannnnn99]

Hi 

no I don’t think I did but the money came straight out my back under the name EE limited Hatfield 

thanks Brandon

[Leanne_T]

Hi @Brannnnn99 

Have you checked your junk/spam email folder for the email confirming the order? 

When did you place the order? 

Leanne.

[Brannnnn99]

Hi 

yeah I have checked my junk/spam folder and no email there and I placed the order on Friday 

Thankyou

[James_B]

Hi @Brannnnn99,

Is the payment showing as pending or completed on your bank statement?

James

[Brannnnn99]

Hi 

it’s still pending at the minute 

thanks

[Katie_B]

Thanks for getting back to us @Brannnnn99. 

As payment seems to have been taken I would recommend allowing 3-5 days for Royal Mail delivery of your new SIM. 

Please keep us posted, 

Katie