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Payment error, did ee cancel my order?

Haera97
Investigator
Investigator

‎28-02-2023 06:05 PM

I have ordered an EE product (pay as you go mobile) on 23 February 2023, on my online banking app it was pending to be taken out for 4 days straight. Until today it wasn’t evidently seen on my banking app, ee hasn’t taken out my money nor was it pending anymore. Does that mean ee cancelled my order?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎28-02-2023 06:12 PM

If it's not pending & it's not debited, you've not paid anything. You can only assume EE's cancelled it.

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Haera97
Investigator
Investigator
In response to XRaySpeX

‎28-02-2023 06:44 PM

But I haven’t ask to cancel my order, can EE just do that?

0 Helpful
Jon_K
Former EE Employee
In response to Haera97

‎01-03-2023 07:49 AM

Hi @Haera97 

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can check your account and see what happened with your order.

Jon

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