Where is my order

[Shellyberry]

I'm trying to contact EE, because it's been a week since I ordered a phone. Every time I track the order it says that it's timed out. 

[Ali_A]

Hi @Shellyberry 

Welcome to the EE Community

What make / model device did you order, and which date did you do this? 

Also can you tell me the colour and memory size? 

Ali 
 

[Shellyberry]

Hiya 

It's Samsung 23 fe, cream 128gb

I ordered it Tuesday. 

[Ali_A]

@Shellyberry 

Thanks for confirming the handset you ordered. 

Looking at the stock details, I can see we have Samsung S23 FE 128GB Cream in stock and available. 

For this I'd recommend contacting Customer Care team who can check the status of your order. 

If you haven't done so already I would be worth downloading the DPD app so as soon as this has been dispatched you will be notified with the delivery tracking details.

Ali