Trying to place an order

[Thirty47]

I'm an existing EE customer with 2 monthly SIM only contracts and I'm trying to order another.  I found the one I want but it only allows me to 'save' it and keeps asking me to sign in.  I'm already signed in.  I just want to be able to 'buy' it. Help!!

[Katie_B]

Hello @Thirty47. 

I am sorry to hear this is happening. 

Could you try clearing cookies and cache, then opening My EE in a new web browser. Does this work for you?

Speak soon, 

Katie

[Thirty47]

Hi 

Thanks for the response. I tried what you suggested and the same thing keeps happening. It simply won't allow me to purchase anything. 

 

[Katie_B]

Hello @Thirty47. 

Thanks for trying. 

I would recommend giving us a call on 150. 

Our technical care team will be able to look into this further for you and help process your order. 

Katie

[dar981]

I am an existing customer and am having the same issue. There is no option to purchase available. I pick the plan, the phone, but page doesnt go anywhere. it doesnt indicate any issues, but I cannot progress the order as there is no option to move forward on the page. This happened the other day as well (must sell iphone....) . I came back to the page as I assumed you were just too busy with all the iphone rubbish. 

I will try again in a few days. Its a bit weird your site.

[Christopher_G]

Hi @dar981 

Could you give it a try on a different device or browser please? Just to see if it works any better for you?
Chris

[dar981]

will try and get back to you.

[dar981]

Edit, still not working properly under chrome, but using Edge browser, order proceeds further till I get to checkout. It says:

"We're currently experiencing technical issues which means we can't complete your order online right now".

[Christopher_G]

Sorry to hear that, @dar981 

I recommend either giving us a call on 150 or popping into your nearest EE Store so that we can help you with that.

Chris