Order Status, Sorry, we can't show your order details right now.

BCA22 · ‎15-08-2023

I upgraded my sim & phone. I placed the order last week ( Thursday) , I am unable to track my order. I keep getting the message Sorry, we can't show your order details right now.

I've had no further correspondence from EE.

Is anyone able to provide any further information on the details of my order ?

Thanks

Northerner · ‎15-08-2023

Hi @BCA22

If order tracking is not working then you will need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Christopher_G · ‎15-08-2023

Hi @BCA22

Welcome to the community.

Which phone did you order? Please let me know the colour and memory size too and I'll check our stock level.

Chris

CalW95 · ‎24-09-2023

Hi

I have same issue I ordered the

iPhone 15 pro max white titanium 256GB

Christopher_G · ‎24-09-2023

Hi @CalW95

Welcome to the community.

The current estimate for that model is to 'expect dispatch in more than 28 days'. DPD will be in touch with you when the device is ready to be delivered.

Thanks for your patience so far.

Chris