Returns Bags

[DarlaHargreaves]

Hi - i have received a mail asking for me to return some kit, which I am happy to do, but I haven't received any returns bags. Any advise on where I can get these from.  

[Lesley_W]

Hi @DarlaHargreaves 

Welcome to our community.

Thanks for reaching out, does the mail you received refer to any particular equipment we are asking you to return?

Lesley

[DarlaHargreaves]

Yes, ive had two mails one from EE (smart hybrid connect) and one from BT (TV Box mini and TV Box Pro). We were with BT, but recently migrated to EE. Just unsure how to return them.

[Lesley_W]

Thanks for getting back to me @DarlaHargreaves 

Usually the bags are sent within 7 days, when did you receive the mail?

Lesley

[DarlaHargreaves]

Hi - 14th Oct from BT and more recently from EE (cant locate the mail). Im just after a route to get bags. Do you know how I can do this. 

[DarlaHargreaves]

Hi Lesley - is there a link you can share so i can get some bags delivered. Many thanks.  

[Lesley_W]

Hi @DarlaHargreaves 

There isn't a specific link to order a bag unfortunately. But, if you haven't received anything within 7 days, you can give our team a call on  0330 123 1105 and they can resend it. 

Thanks

Lesley

[DarlaHargreaves]

Thanks Lesley ... I'll do that now. I dont know how to make this happen, but the emails recieved from EE state the following, and it would be great if EE could change their standard mails, so people (such as me) don't go down this route unnecessarily. 

Many thanks, David 

Haven't received your returns bag?

We'll send you a replacement, free of charge. All you need to do is log into your account and select Return your kit.

[Lesley_W]

Thanks for letting me know the email contained this @DarlaHargreaves 

Does it allow you to arrange a back if you follow the link?

Lesley

[DarlaHargreaves]

Hi Lucy .... yes there is no on-line option to request bags, which the generic email is suggesting.