Returns Bags

[DarlaHargreaves]

Hi - i have received a mail asking for me to return some kit, which I am happy to do, but I haven't received any returns bags. Any advise on where I can get these from.  

[0231011360]

Please send me a bag to return my kit 

(BT mini hub)

[Leanne_T]

Hi there @0231011360 

Thanks for coming to the community. 

If you get in touch with our broadband guides, they can get a return bag sent out for you. 

Thanks 🙂

Leanne.

[Paintbrush1]

Please send me a return bag

[Lesley_W]

Hi @Paintbrush1 

Welcome to our community.

We don't have access to your account here on the forum, but what are you looking to return and I'll see if I can point you in the right direction?

Lesley

[Qixi_deng]

Please send me a return bag

[Chris_S]

Hi @Qixi_deng If you bought your device directly from us within the last 14 days, you can return your phone via this webform or you can give our returns team a call on 150 from your phone, or 07953 966 150 from any other phone.

You can find more information about returning your device by clicking this link: Returns

Chris S

[jackcoutts]

I logged into my account but I can't find a "return your kit" option to tell you that I haven't received the bags.

[Linzi_H]

Hi @jackcoutts 

If you haven't received your return bag as expected, please contact us directly so the team can help you further.

Linzi 

[BobDAppie]

Hi.

I've also received an email asking me to return some equipment but I've not been sent a returns bag. To quote the email:

Haven't received your returns bag?
We'll send you a replacement, free of charge. All you need to do is log into your account and select Return your kit.

Now I'm following up getting a returns bag...

BUT Please can the email be changed as there is no place that I could find after logging into my account where I could select 'Return your kit.'

Again, to be clear my issue is not how to return, or how to get a returns bag, it's that the email is wrong or lacks correct information. Please correct the email.

Thanks

[Leanne_T]

Hi @BobDAppie 

Thanks for coming to the community. 

Are you returning EE broadband or EE TV equipment? 

If so, you should receive the returns bag within 7 days, did you receive the email over 7 days ago? 

Leanne.