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Changed my mind for a return

gw2610
Investigator
Investigator

‎31-07-2025 10:14 AM

2 days ago I clicked return on a confirmation email of my order I received for the meta quest 3s Xbox edition bundle. I haven’t sent it back or to a drop off point - I still have it at home.

I have changed my mind and want to keep it. What do I do now as I want to keep it and I can’t get through to anyone on customer support.

Any help would be greatly appreciated.

0 Helpful
3 REPLIES 3
Ritu_D
EE Community Support Team

‎31-07-2025 11:38 AM

Hi @gw2610 

Welcome to the community. 

It's great to hear you would like to keep the Xbox, I would definitely recommend you Contact Us, just so the team can get it updated on the system that you would like to keep it. The channel returns team may chase you up about the return, have you received any emails in regards to this? 

Thanks 

Ritu 

0 Helpful
gw2610
Investigator
Investigator
In response to Ritu_D

‎31-07-2025 12:23 PM

Thanks for replying to me. 
No I have not been emailed anything else regarding the return. 
What number should I contact yous on?  

0 Helpful
Ritu_D
EE Community Support Team
In response to gw2610

‎31-07-2025 12:36 PM

Thanks for getting back to me @gw2610 

You can find information on how to Contact Us here, if you have an EE phone you can call our guides on 150. 

Ritu 

0 Helpful