I am going through the same thing but I still have my old phone luckily. I was talking to an agent when my new phone was trying to be delivered by DPD so he advised me to just refuse it which I did. I normally only use 3-5GB data monthly. Very little. My new contract had I kept it was 125GB data. Very surprised that I have suddenly used 100GB data in a few days now the new phone contract has been cancelled although I have not done anything different to normal. Spoke to EE who said it was probably a glitch. Also I would have to wait 7-10 working days for my account to be updated even though the phone has arrived back. Been with EE since it was Orange but it’s not really offering anything more than I can get with any other provider. Thinking of leaving as wanted to sort a new deal but can’t until the system is updated 😔
