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Registered with email but need to changer user id

Hevk0603
Visitor

Set up user and password that logs me in no issues to new contract 

but it was used with a old phone and can't recover the code as it wrong phone number 

Hopefully there way to change user name and password and make same as other 

my previous recent phone had Face ID for everything so struggle keep logging back in for all apps booted me out of with getting a new phone 

 

 

1 REPLY 1
Lesley_W
EE Community Support Team

Hi @Hevk0603 

Welcome to our community.

I'm sorry you are having trouble with your online account. I'm not sure there's a way to change that without a passcode to the number registered so likely our customer care team would need to do this manually. Have you spoken to them about this yet?

Lesley