Rodlox charges
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25-03-2025 10:21 PM
Hi My 10 year daughter has run up a £500 bill on my EE account and i can not get any answers from rodlox who want a GPA order number but i have no idea where it is to i sent them the EE bill but they can not find the invoice they have my mo number and daughter username I did tell EE from the outset the phone were for children and i did not want them to run up any cost but it appears google are different so it did not apply my daughter has had the phone over a year and did this in Jan and Feb. Any idea how i can get the money back. we are on £500 a week and struggle and its over a weeks income in thess charges
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25-03-2025 10:52 PM
@dearme1 : CEO Roblox advised recently to keep your kids off Roblox if you want them to be safe. Would you allow them to gamble £500 away in the High St. betting offices? They are your responsibility when you hand them an unsupervised mobile phone.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-03-2025 10:56 PM
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25-03-2025 11:51 PM
They failed to mention to you that is a Charge to Bill limitation of £240 pm. that cannot be restricted by any Spend Cap. Hence about £500.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
