Rodlox charges

dearme1
Explorer

Hi My 10 year daughter has run up a £500 bill on my EE account and i can not get any answers from rodlox who want a GPA order number but i have no idea where it is to i sent them the EE bill but  they can not find the invoice they have my mo number and daughter username  I did tell EE from the outset the phone were for children and i did not want them to run up any cost but it appears google are different so it did not apply my daughter has had the phone over a year and did this in Jan and Feb. Any idea how i can get the money back. we are on £500 a week and struggle and its over a weeks income in thess charges

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@dearme1 : CEO Roblox advised recently to keep your kids off Roblox if you want them to be safe. Would you allow them to gamble £500 away in the High St. betting offices? They are your responsibility when you hand them an unsupervised mobile phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I did ask ee that they could not incur any extra cost please read the post before you jump in I'm looking for help  
XRaySpeX
EE Community Star
EE Community Star

They failed to mention to you that is a Charge to Bill limitation of £240 pm. that cannot be restricted by any Spend Cap. Hence about £500.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP