Refund

[amhossain]

I canceled order no ************ on April 02, 2024, via phone call at around 4.30 PM. The customer service representative said that my refund would be available within the next two days. Unfortunately, my refund amount of GBP15 has not been credited yet.

 I would appreciate it if you could kindly do the needful at your earliest convenience.

I look forward to your support.

Kind Regards

Ahmad *********

[Christopher_G]

Hi @amhossain 

Welcome to the community.

You would need to speak with our Mobile Care team to check the status of the refund. Hopefully it's back in your account soon.

Chris

[amhossain]

It never came despite repeated contacts. EE never returned me my £15. Just to let you all know that even after almost a full year, ee never refunded me my £15. I accepted my fate, I cant do much. Although I continue to use ee as my primary mobile operator, I would never rely on their so called customer  service.  I have kept my records, correspondences, order cancellation details etc. But In my mind, I have accepted the fact that perhaps the ee customer service ain't worth £15. In case you are interested to check my case, my order no was: . Thanks. 

[mod edit: please do not post personal information on the public board. Thanks!]

[Chris_B]

@amhossain  If you look at your bank statements from that time do you see that the payment was actually taken. ?     Sometimes the payment is just pending and it’s not actually taken if that’s the case EE can’t refund as nothing was taken.