09-04-2024
06:29 PM
- last edited on
09-04-2024
07:06 PM
by
MikeT
10-04-2024 07:53 AM
Hi @amhossain
Welcome to the community.
You would need to speak with our Mobile Care team to check the status of the refund. Hopefully it's back in your account soon.
Chris
29-03-2025
10:55 PM
- last edited on
30-03-2025
07:19 AM
by
BelmaL
It never came despite repeated contacts. EE never returned me my £15. Just to let you all know that even after almost a full year, ee never refunded me my £15. I accepted my fate, I cant do much. Although I continue to use ee as my primary mobile operator, I would never rely on their so called customer service. I have kept my records, correspondences, order cancellation details etc. But In my mind, I have accepted the fact that perhaps the ee customer service ain't worth £15. In case you are interested to check my case, my order no was: . Thanks.
[mod edit: please do not post personal information on the public board. Thanks!]
30-03-2025 08:29 AM
@amhossain If you look at your bank statements from that time do you see that the payment was actually taken. ? Sometimes the payment is just pending and it’s not actually taken if that’s the case EE can’t refund as nothing was taken.