Pixel 8 pro pre order

[Connoredwards98]

Hi all have the pixel 8 pro on pre order it's due to be released tomorrow but on my tracking it still says awaiting delivery date confirmation. Has anyone elses tracker updated or will it just be delivered tomorrow?

[Roggy2]

There may be hope ! 

Ordered on Tuesday and delivered today. No updates from EE or DPD and nothing in the DPD app . 

[MJTheGreat85]

The whole thing is shambolic! On the day of the release (4th) I got home at just after 18:30 to find out that all their contact centers (phone and chat) were closed due to an all hands meeting and would be for the remainder of the day.  Ordered on the 5th midday.  

Now this farce of roll out on launch day! 

Could you imagine the fall out if they provided this kind of service on an Apple product launch date.

I would be interested to know what the service is like for other brands, i've only had pixel devices each year since the 3 and every year is a challenge! 

[Redpaul1970]

Check out the iPhone 15 pre-order thread in the Apple section of the forum. It's a disaster. Over 500 pages of complaints. I pre-ordered on the 19th September and I still won't have received the phone. I cancelled the order last week and switch back to Pixel and it arrived this morning.

[Erima]

Which one did you order? I just spoke with a customer services advisor and they said it'll be 28 days until i get mine - Ordered Tuesday too. Obsidian 256 gb haha

Tho i then spoke to our local store and the guy who had swore blind multiple times it would be here today said "Oh it'll be with you by close of play" neither could give me a tracking number or any details. Another colleague a friend spoke to this morning said something completely different (She ordered last night)

Magic roundabout haha

[Erima]

Which one did you order? 128 or 256 gb? 

[DrBaconballs73]

Apparently the only one they have on stock are 128gb models in black I think he said not sure if all colours. The 256gb are all out of stock they knew this yesterday but still allowed people to pre order. Could be up to 28 days to receive items. Getting delivery fee back though.

[Redpaul1970]

I ordered the 256 Obsidian on reveal day.

[Erima]

Ahhh makes sense ^-^ Thanks for confirming

[BRSTLDRGN]

I appear to be in the same boat as others. My phone appears to have been delivered this afternoon without any notification from Dpd. Luckily there's people in the house all day to answer the door for them. 

[MJTheGreat85]

Wow OK so no better it is just generally shocking!! 

The biggest thing is the inconsistencies in information and experiences from one customer to the next.  There is no way it is being done in order of first come first served as evidenced by this thread with some people ordering later and receiving their device.

With the advances in technology in warehouse management, shipping and tracking it is alarming that in 2023 EE get it so wrong consistently with poor, incorrect information all over the place! 

Here's hoping that when it does turn up it is worth all this hassle!