No dpd text

[HarryT13]

I ordered an upgrade last night and dpd tried to deliver it to my wife today, but asked for a pin code, but I have not had an email or text saying they were delivering today or containing a pin code.

Am I supposed to give them something else?

[Chris_B]

@HarryT13 download the DPD app create an account and use the same email address that you use for EE,  on there you’ll also see the PIN code.   You should have been sent this code also via text. 

[HarryT13]

I've tried this, but I'm not receiving a text from the app either, so I'm stuck just looking at where to put the code in.

Can only assume that it's an issue with dpds texting service, because I've double and triple checked my number is right, but if it doesn't get solved I don't know if I'll be able to get my delivery

[Schockwave]

@HarryT13 , I would suggest ringing customer service and speaking to them, as you should have received notification from DPD and also received the PIN code. 

I believe you should receive the PIN code, which you then give to DPD when they deliver your item.

[Shadowofdeth]

Hilarious. Just happened to me today.

EE tried to gaslight me a bit I think saying that I definitely received the pin in a text yesterday. I didn't. 

The driver tried to resend the pin using the number provided by EE from his handheld but no text came through.

I can only assume EE botched the number somehow and gave the wrong one to DPD.

Very annoying. 

[Kermorvan71]

This happened to me but customer service said I hadn't got any order going through. When.dpd turned up I had no pin number to give him.

This is the second time I've tried ordering and got.the same issue.

[Katie_B]

Hello @Kermorvan71. 

Thanks for coming here. 

Are you new to EE?

Have you tried downloading the DPD app and searching with your post code?

Katie

[An12711]

You don't receive messages from DPD because your RCS messages are off, to turn it on, follow the steps: Press message icon on your screen, then press face (your picture) on right top corner, go to messages setting. Turn on RCS on.

[Schockwave]

@An12711 , that would depend, as you do not on Apple devices, this can only be done on Android and Samsung, this is also an old thread, so not sure why you are writing in this one.

[Dan484]

Have you tired to use other couriers?

And not forcing customers to get 3rd parties companies software?