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Meta quest 3

wowben666
Investigator
Investigator

‎17-10-2023 04:03 PM

I orderd a Quest 3 three days ago but cant track it anywhere it stated that it will be 2-3 days to ship but ive not had any other emails or texts to say where it is or when it will be here. i go to my EE to track a order but it does not work with the ref number it gave me

21 REPLIES 21
Z77
Investigator
Investigator
In response to James_B

‎24-10-2023 08:52 AM - edited ‎24-10-2023 08:55 AM

hi James,

although the email says "on its way" on my initial confirmation email, I do not believe it is. I have not received a tracking number. only an XKO reference number which neither works on the DPD website nor EE website.

this is the only email/text i have received regarding my order since Thursday

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Z77

‎24-10-2023 09:34 AM

Hi @Z77,

If you haven't received a tracking number from DPD, your parcel hasn't been dispatched yet.

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

0 Helpful