09-09-2024 04:40 PM - edited 09-09-2024 04:51 PM
Hello everyone in the ee community it’s that time again of the year placing and tracking the new iPhone 16 and 16 pro max’s orders and especially since a few years with delay issues with ee 😂 and then ringing them up and patiently waiting for that DPD notification I love this time of the year, so everyone I have created this thread and everyone stay posted in this thread don’t follow any other thread keep this one running guys if we keep each other updated then hopefully we get the iPhone this year on time on release day.
13-09-2024 02:31 PM
They are not waiving a single penny for me sucks so bad!
13-09-2024 02:31 PM - edited 13-09-2024 02:33 PM
seems to be the case. My understanding is this:
Anytime Upgrade DOES still exist within EE, I've had 3 separate people confirm this at EE.
But it's only available on NON-Flex plans and you must request it. Agent I dealt with said he applied it onto my account.
His supervisor also confirmed this, and an agent I spoke to yesterday also confirmed this.
Now, as to whether both agents and a supervisor were ill informed remains to be seen. The truth of it is, we won't actually know until next year when we come back to upgrade to the iPhone 17.
13-09-2024 02:36 PM
Been able to upgrade over the phone after waiting an hour to speak to someone. 16 Pro Max 256GB in the new Desert colour. Advised launch day delivery and the website is still stating that (now that it's working again), but we all know that's never a guarantee!
13-09-2024 02:42 PM
They are now waiving the fee. They wasnt at 1pm but are now.
My £300 early upgrade fee was waived.
13-09-2024 03:04 PM
I spoke to EE this morning and was told they would waive the £300 upgrade fee due to last year's mess. Was told I would get a callback at 12.50pm so I didn't have to wait in a queue and I was surprised the young lady called me. Ordered the 1TB Pro Max in natural titanium, by 1.10pm order was done but weirdly told delivery within 21 days. I am surprised by this because my order went through no problem so not sure what to think! Was told there's no more upgrade anytime contracts and this will be my last. Not sure why 21 days 🤔
13-09-2024 03:05 PM
They are still refusing to waive my £100 fee
13-09-2024 03:07 PM
my PM 512GB says within 14 days but in the past it has come in launch day.
1:10pm confirmation
fingers crossed
13-09-2024 03:08 PM
Fingers crossed 🤞 for both of us
13-09-2024 03:10 PM
I didn’t even have to ask. how many days u got left my rep on the phone spoke to his manger and brought it forward the date so it could be removed for me I woukd ring and try again
13-09-2024 03:14 PM
Same thing happened for me, didn't need to ask, they did it straight away.