29-07-2018 11:31 AM
Hi,
i ordered my upgraded phone yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again?
The money was taken out of my account so I know that the order placed went through.
05-12-2022 04:46 PM
Hi @M4edwards22576,
Please get in touch with Customer Care so a member of the team can check the status of your order.
They'll be happy to help. 🙂
James
05-12-2022 04:48 PM
I have tried to do this and they said that there is a delay due to something beyond there control. Why offer next day delivery if they can’t stick to it
05-12-2022 05:15 PM
Hi @M4edwards22576,
I'm sorry to hear there has been an unforeseen delay with your delivery. The courier will send you a text with tracking details as soon as they're able to confirm your delivery slot.
James