I still haven't received my confirmation email and I placed the order yesterday

[annabelmaclauri]

Hi, 

i ordered my upgraded phone yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again? 

The money was taken out of my account so I know that the order placed went through.

[James_B]

Hi @M4edwards22576,

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James

[M4edwards22576]

I have tried to do this and they said that there is a delay due to something beyond there control. Why offer next day delivery if they can’t stick to it 

[James_B]

Hi @M4edwards22576,

I'm sorry to hear there has been an unforeseen delay with your delivery. The courier will send you a text with tracking details as soon as they're able to confirm your delivery slot.

James

[kayleyrudge]

Hi, 

i ordered a phone yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again? 

The money was taken out of my account so I know that the order placed went through.

[Lesley_W]

Hi @kayleyrudge 

Thanks for coming to our community.

I'm sorry you haven't had your confirmation through. Was this order placed over the phone? 

Lesley

[kayleyrudge]

No, it was online

[kayleyrudge]

No it was online. 

[Lesley_W]

Thanks for your reply @kayleyrudge 

Have you checked to see if this may have made it's way into the spam/junk folder incorrectly?

Lesley

[kayleyrudge]

I’ve checked all, nothing is there.. 

Kayley

[Lesley_W]

Thanks for checking that @kayleyrudge 

I'm not sure where that could have went. Have you had any other kind of confirmation such as a text from DPD?

Lesley