01-10-2024 10:42 AM
I ordered a mobile last 27th. At the same time, the pound has also been cut. Also received confirmation email. By tracking, it can be seen that the order has been dispatched. But I have not received any mail or mobile sms from the courier yet. It's been four days today. What can be done now, please tell
Solved! See the answer below or view the solution in context.
01-10-2024 04:13 PM
I see, thanks @Saifur2
If the app is asking for the reference, please give our sales team a call on 0800 956 6000 who can get the order looked into and provide a reference number.
Leanne.
01-10-2024 02:51 PM
Hi there @Saifur2
Thanks for coming to the community 🙂
Did you order a new EE contract or have you upgraded?
Which model device including memory size and colour have you ordered?
Speak soon 🙂
Leanne.
01-10-2024 03:14 PM
EE contract
IPhone 16 pro
Titanium Dessert
256GB
01-10-2024 03:24 PM
01-10-2024 03:36 PM
I did not get the reference number. Just received the order number
01-10-2024 03:51 PM
Hi @Saifur2
You should be able to check using the email address and postcode, can you try this?
Leanne 🙂
01-10-2024 04:08 PM
Just asking for reference number in DPD. I can't find any option to enter an email address.
01-10-2024 04:13 PM
I see, thanks @Saifur2
If the app is asking for the reference, please give our sales team a call on 0800 956 6000 who can get the order looked into and provide a reference number.
Leanne.