Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I placed an order and was charged but nothing arrived in the email or order numb

Go to solution
Renato10
Explorer

‎30-09-2024 02:38 PM

I placed the order and it did not appear on the website and they did not send me any email about the order but I was charged for it.

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Ali_A
EE Community Support Team
In response to Renato10

‎01-10-2024 04:11 PM

Hi @Renato10 

If you have not received an order confirmation email, please speak with our Mobile Care team they'll be able to check the order has been completed for you. 
Contact Us | Help & Support | EE 

Ali

View solution in original post

3 REPLIES 3
Go to solution
Northerner
EE Community Star
EE Community Star

‎30-09-2024 04:00 PM

Hi @Renato10 

When did you order. 

Have you checked your junk/spam folder.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Go to solution
Renato10
Explorer
In response to Northerner

‎30-09-2024 04:02 PM - last edited on ‎30-09-2024 04:03 PM by

Your order XKO*********

[Mod edit: please don't post personally identifiable info in the public forum]

0 Helpful
Go to solution
Ali_A
EE Community Support Team
In response to Renato10

‎01-10-2024 04:11 PM

Hi @Renato10 

If you have not received an order confirmation email, please speak with our Mobile Care team they'll be able to check the order has been completed for you. 
Contact Us | Help & Support | EE 

Ali