I placed an order and was charged but nothing arrived in the email or order numb

[Renato10]

I placed the order and it did not appear on the website and they did not send me any email about the order but I was charged for it.

[Northerner]

Hi @Renato10 

When did you order. 

Have you checked your junk/spam folder.

Thanks 

[Renato10]

Your order XKO*********

[Mod edit: please don't post personally identifiable info in the public forum]

[Ali_A · Accepted solution]

Hi @Renato10 

If you have not received an order confirmation email, please speak with our Mobile Care team they'll be able to check the order has been completed for you. 
Contact Us | Help & Support | EE 

Ali