I placed an order and was charged but nothing arrived in the email or order numb

Renato10 · ‎30-09-2024

I placed the order and it did not appear on the website and they did not send me any email about the order but I was charged for it.

Ali_A · ‎01-10-2024

Hi @Renato10

If you have not received an order confirmation email, please speak with our Mobile Care team they'll be able to check the order has been completed for you.
Contact Us | Help & Support | EE

Ali

View solution in original post

Northerner · ‎30-09-2024

Hi @Renato10

When did you order.

Have you checked your junk/spam folder.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Renato10 · ‎30-09-2024

Your order XKO*********

[Mod edit: please don't post personally identifiable info in the public forum]

Ali_A · ‎01-10-2024

Hi @Renato10

If you have not received an order confirmation email, please speak with our Mobile Care team they'll be able to check the order has been completed for you.
Contact Us | Help & Support | EE

Ali