If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, my phone was stolen so ordered a new one but the DPD delivery guy wouldn't give it to me without a PIN number (which had been sent to my stolen phone...). I haven't received any email sand don't currently have access to a phone to speak with cust...
hi,I made an order last night for a phone contract but the order didn't proceed further they take the upfront of 30 GBP.Will it be refunded or not?
Hey all, I ordered a backbone on the shop about 2 weeks ago but after confirmation of the order, I hadn't heard anything for a week. I called customer services but they told me that the item was out of stock even though it is showing as available and...
I am looking to upgrade one of my SIM only contracts and notice now that 1 Inclusive Extra is worth up to £20 per month. If I open up the pop up it shows Roam Abroad Pass is available at £25 per month.If I select All Rounder Unlimited plan as part of...
Ordered a Samsung 4 watch and still not had a order number even rang them and they see this and no confermation email so I can not chase it
I ordered an Apple Watch last Thursday and I received a confirmation email with an order number but when I try and track it, it says details aren’t available. Does it usually take this long to process an order. I’m an existing customer adding a watch...
Hi, I ordered a iPhone 14 5G 128GB Midnight yesterday at around 9:30am. I then had to call up due to issues with the order which are now resolved, including making a new account which I have no access to as I’ve not been sent anything about that eith...
I ordered a Samsung Chromebook Go 14" and have just received an 11.6" version. I paid outright for this so it is not a contract and have been going round in circles trying to contact somebody regarding a replacement Finally on here I have found an em...
I've been trying to use the website to add an additional SIM to my contract, but realised if I add anything to the basket, I can't checkout or view the basket! It just goes back to the 'Shop' page, either on the EE app or on the browser. Surely the a...
