Mobile order

[Saifur2]

I ordered a mobile last 27th. At the same time, the pound has also been cut. Also received confirmation email. By tracking, it can be seen that the order has been dispatched. But I have not received any mail or mobile sms from the courier yet. It's been four days today. What can be done now, please tell

[Leanne_T]

Hi there @Saifur2 

Thanks for coming to the community 🙂

Did you order a new EE contract or have you upgraded? 

Which model device including memory size and colour have you ordered? 

Speak soon 🙂

Leanne.

[Saifur2]

EE contract 

IPhone 16 pro

Titanium Dessert

256GB

[Leanne_T]

Thanks very much @Saifur2 

This device is currently showing as 'Usually dispatched within 7 days' on the EE shop. 

Have you tried downloading the DPD app and using the registered email address and postcode to check if they have any deliveries scheduled? 

Leanne. 

[Saifur2]

I did not get the reference number. Just received the order number

[Leanne_T]

Hi @Saifur2 

You should be able to check using the email address and postcode, can you try this? 

Leanne 🙂

[Saifur2]

Just asking for reference number in DPD. I can't find any option to enter an email address.

[Leanne_T · Accepted solution]

I see, thanks @Saifur2 

If the app is asking for the reference, please give our sales team a call on 0800 956 6000 who can get the order looked into and provide a reference number. 

Leanne.