29-07-2018 11:31 AM
Hi,
i ordered my upgraded phone yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again?
The money was taken out of my account so I know that the order placed went through.
28-07-2018 01:07 AM
29-07-2018 11:44 AM
Check your junk/spam email folders.
Thanks,
29-07-2018 01:26 PM
Hi and welcome to the community @annabelmaclauri
Please do allow upto 24-48hrs for confirmation email, please do check junk/spam as mentioned by @Northerner.
Many thanks,
Lee
31-07-2018 11:43 AM
31-07-2018 01:58 PM
Hi @annabelmaclauri.
If you still have no confirmation of your order, I'd recommend speaking with our customer service team who will be able to access your account and see what is happening for you.
Let me know how you get on 🙂
Jon
27-04-2021 04:57 PM
@Lee_H Would you be able to confirm for me that I am going to receive a confirmation email for the Samsung Galaxy S21 Ultra?
27-04-2021 04:59 PM
27-04-2021 06:32 PM
27-04-2021 06:43 PM
Hi @Azerian88,
If you don't receive confirmation of dispatch before 8pm tonight, please get in touch with Customer Care so we can check the status of your order.
Thanks
James