Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 79541 Views
  • 59 replies
  • 128 Helpful

Resolved! Netflix Activation not working

This is a long one!April 17th I upgraded to EE from BT via a BT guide to a broadband and TV package including TBT Sport. During this upgrade I was told and have email confirmation dated 17 April that Netflix was part of my TV bundle to avoid having t...

cdeimerej by Investigator
  • 1887 Views
  • 13 replies
  • 5 Helpful

Resolved! Samsung S25 free Watch and Earbuds

Hi all,Does anyone know what my next step is when I was promised free watch and earbud with my package, and EE are saying don't know anything about it phone samsung,When I phone Samsung they say don't know anything about it phone EE,Day light robbery...

Resolved! Free gift with upgrade

Hi, I have recently upgraded and the offer was to receive a free tablet. However I can't see where to claim this? Any help would be appreciated, thank you 

Resolved! Child not received promised additional items.

Appalling customer service and am in contact with the communications ombudsman, putting together a case. We renewed my son's contract and were told we would be emailed redemption codes to claim a watch and supercharger and that it may take some weeks...

Resolved! Switch 2 Restock

I wanted to order a switch 2 but they are out of stock and the only ones in stock are the EE Gamer’s Data Pass ones. so was wondering if there's a eta on restocks 

Resolved! I have bought a day pass of data through the EE Wi-Fi

I bought this for £8 for a whole day pass of Wi-Fi, it worked for a total of 5 mins and hasn’t worked since, there is no live chat option on here which is stupid, I’m not happy with the whole situation and will be requesting a refund immediately as i...

Woody57 by Visitor
  • 996 Views
  • 1 replies
  • 1 Helpful

Resolved! Unlimited Full Works with Netflix on an iPhone

I have an iPhone and am looking to upgrade my contract. I wanted the Unlimited Full Works but specifically want Netflix premium as an add on. I see the iPhone version of this package lacks that option. If I was to opt for what I assume is the Android...

garymort by Contributor
  • 712 Views
  • 2 replies
  • 2 Helpful

Resolved! Apple One activation

I’ve just moved to EE and have been told I have an additional add on of Apple One included in my contract plan. However, I cannot seem to find how to connect it and link it to my phone. All I am finding is the 3 months free. My phone settings say the...

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LivTolly by Visitor
  • 877 Views
  • 4 replies
  • 3 Helpful

Resolved! Issues with logging into EE perk

I’m having ongoing issues with logging into my EE perk account. I’ve tried to reset my password and I’m not receiving the reset link password. Anyone else having issues.