TNT Sports Says 'Subscribe Now'

[courtney1501]

Hi, 

I upgraded my phone contract to the big package so that I could get TNT Sports as an Inclusive Extra. It was working fine until this week, when I went to log on to watch something and it just says 'subscribe now'. I contacted EE who have twice now sent of a 'web form' for further help but I get nothing back. They just tell me to reset my password and follow the activation link, which doesnt work as there is nothing to activate. They then follow the same process. I have also contacted discovery+ who say it is an EE problem. 

Has anyone else had this same issue and how did it get resolved?

[Rach_H]

Thanks for letting us know what you've tried so far @courtney1501. I'd recommend reaching back out to our team and asking to raise a complaint, due to you already having had to call, and this not being resolved. If you have already raised a complaint then this can be re-opened at any time within a 28 day period, if it has not been resolved.

Rach

[JAJG123]

I've had exactly the same thing happen this week. Called 150 and they have sent a 'webform'. Had all the same advice as you - nothing works. Will update if I get it sorted.

[bradleyjm]

All seems to have happened since discovery+’s changes on 23rd September.

Discovery+ and EE really need to get together and get this sorted, it’s becoming increasingly frustrating having to phone 150 and be told by EE “we can’t do anything” and the same by discovery+.

Please EE, get it sorted.