TNT Sports Says 'Subscribe Now'

[courtney1501]

Hi, 

I upgraded my phone contract to the big package so that I could get TNT Sports as an Inclusive Extra. It was working fine until this week, when I went to log on to watch something and it just says 'subscribe now'. I contacted EE who have twice now sent of a 'web form' for further help but I get nothing back. They just tell me to reset my password and follow the activation link, which doesnt work as there is nothing to activate. They then follow the same process. I have also contacted discovery+ who say it is an EE problem. 

Has anyone else had this same issue and how did it get resolved?

[DanB81]

Have exactly the same problem, I have had 2 calls with EE and 3 with Discovery+ just repeating the exactly same steps as listed above. Clearly this isn’t an isolated incident and there is a fix somewhere, but each call is like no one as ever heard of this problem. Extremely frustrating and time wasting, has anyone actually been told what the fix is?

[Rach_H · Accepted solution]

Hi @DanB81,

Welcome to the Community!

I'm sorry to hear the team haven't been able to help when you've reached out, and I can appreciate how frustrating this must be for you. 

I'd recommend raising a complaint, and the team will be able to pick this up and take this further for you. If the normal steps haven't worked then they can raise this as it's own issue for you.

Rach