TNT Sports Says 'Subscribe Now'

[courtney1501]

Hi, 

I upgraded my phone contract to the big package so that I could get TNT Sports as an Inclusive Extra. It was working fine until this week, when I went to log on to watch something and it just says 'subscribe now'. I contacted EE who have twice now sent of a 'web form' for further help but I get nothing back. They just tell me to reset my password and follow the activation link, which doesnt work as there is nothing to activate. They then follow the same process. I have also contacted discovery+ who say it is an EE problem. 

Has anyone else had this same issue and how did it get resolved?

[Rach_H]

Thanks for letting us know what you've tried so far @courtney1501. I'd recommend reaching back out to our team and asking to raise a complaint, due to you already having had to call, and this not being resolved. If you have already raised a complaint then this can be re-opened at any time within a 28 day period, if it has not been resolved.

Rach

[JAJG123]

I've had exactly the same thing happen this week. Called 150 and they have sent a 'webform'. Had all the same advice as you - nothing works. Will update if I get it sorted.

[bradleyjm]

All seems to have happened since discovery+’s changes on 23rd September.

Discovery+ and EE really need to get together and get this sorted, it’s becoming increasingly frustrating having to phone 150 and be told by EE “we can’t do anything” and the same by discovery+.

Please EE, get it sorted.

[JAJG123]

Thanks for the reply and info @bradleyjm - I will refer to that when contacting ee yet again. 

So, after the 'Web Form' was sent and I was told to expect a response over the weekend - but then promised it would be by 1pm yesterday (at the very latest).... still nothing, same as @courtney1501 . Am now bracing myself for another ‘enlightening and productive’ 150 call which will undoubtedly be at least an hour long with someone who won't have a clue how to resolve the issue (I get it’s not their fault). However, it is increasingly frustrating not to have access to a product that I’ve been continuously using for the past two years with no issues - and am still paying for!

SORT IT OUT EE, from a customer since 2001 (Orange) 

[bradleyjm]

Any joy with activating yours @JAJG123?

Been on the phone myself yesterday evening after 40 mins to have a ticket raised as high priority - but it’s getting infuriating now.

I have noticed that when you text SPORT to 150 there's no response at all, even after 24 hours - could have something to do with it?

[JAJG123]

So.... I didn't manage to call yesterday after I added the message, I cou;dn't face being on the call for an hour + tbh.

However, just before going to bed  I thought I would log into Discovery+. To my surprise instead of 'Subscribe Now' I was met with 'Watch Now' on every TNT channel! I tested this and everything now works. Not sure what has changed, but i've not had any contact from EE, whether they have fixed this following my initial call and 'webform' being sent off or the system has reset on its own.

I hope yours gets sorted, it may be a waiting game but not something we should have to put up with and has been infuriating.

[JAJG123]

Btw I also did the SPORT text to 150 and had nothing back. I tried to activate TNT sports online but was told there was nothing to activate.

[bradleyjm]

Blimey, glad it now works for you!

I suppose my big problem is my account was deleted by discovery+ , and the reason I say deleted is because it wouldn’t let me sign in or reset my password, and was told by discovery+ Live Chat to sign up again.

I hope that by listening to Warner Bros. Discovery hasn’t made matters worse…

[courtney1501]

Hi both! 
I did get this sorted in the end, to be honest I am not quite sure what they did. 
It took 3 phone calls and credit added to my account for it to be sorted. Countless “have you reset your password” and “I’ve sent you a link to try an activate”and “I’ll need to fill out a web form”

In the end, someone called me and told me to try again as he had fixed it. Never told me how or what he did. I was just thankful I didn’t have to have another phone call. All I can say is, be persistent but polite!