Gift card scam?

[MattyStags]

Signed up months ago to EE broadband with the offer of a £175 Mastercard gift card. Card came through the other day (a few months after broadband activation) and as soon as I completed the ‘sign up’ for the card I could no longer access the website due to an error. 

I thankfully (or not) took a screenshot of the card details however it cannot be used, anywhere. I cannot add it to Apple Pay, Amazon, PayPal. I cannot use it on any website to purchase anything and there is nobody to contact because the website is down and, according to reviews, has been for over a week now. 

The offer is the reason I picked EE for broadband. Who can I contact to help with this? It’s screaming scam at this point. The website is https://www.yourrewardpass.com

[Ali_A · Accepted solution]

Hi @MattyStags 

Did you place the order and take the offer directly from our website, or did you order the broadband through a 3rd party site? 

You can find out more about our rewards card offer taken through us, including who to contact if you experience any issues, at About EE Reward Cards

Ali 
 

[Dani0512]

I am in the same spot as you. I joined in January and have contacted the gift card people with all the relevant information and they have emailed back saying they have spoken with EE and I am not eligible. I am though as I joined through EE direct. I have heard that someone at EE needs to manually push the gift card button so we get it. I rang EE the other day and after waiting 40 mins for someone to take my call I gave up. I think that’s what they maybe hope for. 

[Dani0512]

I am in the same spot as the person above . I joined in January and have contacted the gift card people with all the relevant information and they have emailed back saying they have spoken with EE and I am not eligible. I am though as I joined through EE direct. I have heard that someone at EE needs to manually push the gift card button so we get it. I rang EE the other day and after waiting 40 mins for someone to take my call I gave up. I think that’s what they maybe hope for.  Can you help with this matter please. 

[Rach_H]

Hi @MattyStags,

Welcome to the Community!

I'm sorry to hear about what has happened here, and I understand your concern. You would need to speak with our Customer Services team, and they can look further into this for you.

Rach