Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 77099 Views
  • 59 replies
  • 128 Helpful

Resolved! Issues with logging into EE perk

I’m having ongoing issues with logging into my EE perk account. I’ve tried to reset my password and I’m not receiving the reset link password. Anyone else having issues. 

Asking about specification galaxy book4 ultra

Hello does anyone know what are the CPU and RAM size on this exact laptop https://ee.co.uk/products/atp-samsung-book4-ultra-wifiI couldn't find it anywhere? What's the model number so I know the specs before purchasing?  Thanks

Sa160 by Visitor
  • 496 Views
  • 3 replies
  • 2 Helpful

Resolved! claim a pair of Galaxy Buds 3 Pro in silver.

I am claim  Samsung Galaxy S25 smartphone from a participating retailer listed on this page between 16 April 2025 - 20 May 2025 to be eligible to claim a pair of Galaxy Buds 3 Pro in silv

Azbaha by Visitor
  • 499 Views
  • 2 replies
  • 2 Helpful

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Explorer
  • 3988 Views
  • 42 replies
  • 13 Helpful

Resolved! Cancel add on

I have the TNT sports add on. id like to cancel it. it started a while back, I’ve just upgraded, it’s not showing as active on my account but I am paying for and have used it. any ideas on how I can cancel without sitting in a long phone queue please...

NeilFS by Investigator
  • 4068 Views
  • 25 replies
  • 6 Helpful

Resolved! Allow Apple One to be upgraded

Apple One is currently only an individual subscription, I told when purchasing my plan that Apple One was included and that I can pay “6 per month to upgrade to the family plan. YOu will be able to do this once you have set up your plan on your phone...

Kai00 by Explorer
  • 1023 Views
  • 3 replies
  • 6 Helpful

Resolved! How to Contact EE by Email?

Hi everyone,I hope you’re doing well. I’m currently outside the UK and I want to get in touch with EE customer service, but unfortunately I can’t call them at the moment. On the EE website and app, I only see a phone number as a contact option — no e...

ArturB by Explorer
  • 722 Views
  • 2 replies
  • 2 Helpful

Resolved! Promotion

 Hello, I recently purchased a Samsung Galaxy S25 Ultra and am trying to add the Galaxy Watch7 to my account to claim the promotional offer. However, I’m encountering an ‘internal server error’ during the process. Could you assist me in adding the wa...

Oltean by Visitor
  • 380 Views
  • 1 replies
  • 2 Helpful

Resolved! Netflix Addon cancelled? Charged my bank £12.99

[1]   "We've removed Netflix Standard from your account"[2]   "Hi from EE. Thanks for upgrading to Netflix Standard for £7 a month"[3]   Netflix charges my bank £12.99Excellent. Why doesn't the addon just cover the £12.99 "Standard" package anyway? E...