Unable to early upgrade using EE perks discount and trade in

cathrober · ‎30-03-2025

Disappointed to find out EE perks use cannot happen if you trade in phone for early upgrade this was not made clear when going for a more expensive contract in order to enable earlier upgrade.

Northerner · ‎30-03-2025

Hi @cathrober

Non-eligible plans: You cannot get the discount if you are on a plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount, Good as new devices, or any wearable device.

https://ee.co.uk/why-ee/perk#par_accordion

Thanks.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎30-03-2025

Hi @cathrober

Non-eligible plans: You cannot get the discount if you are on a plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount, Good as new devices, or any wearable device.

https://ee.co.uk/why-ee/perk#par_accordion

Thanks.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.