Unable to early upgrade using EE perks discount and trade in

cathrober · ‎30-03-2025

Disappointed to find out EE perks use cannot happen if you trade in phone for early upgrade this was not made clear when going for a more expensive contract in order to enable earlier upgrade.

Northerner · ‎30-03-2025

Hi @cathrober

Non-eligible plans: You cannot get the discount if you are on a plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount, Good as new devices, or any wearable device.

https://ee.co.uk/why-ee/perk#par_accordion

Thanks.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner · ‎30-03-2025

Hi @cathrober

Non-eligible plans: You cannot get the discount if you are on a plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount, Good as new devices, or any wearable device.

https://ee.co.uk/why-ee/perk#par_accordion

Thanks.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.